Returns Eligibility:

• Standard Orders: Returns can be made within 3 days from the date of receipt for a full refund, provided the items are in new, unworn, and unwashed condition.
• Customized Orders: Due to the personalized nature of custom orders (embroidery, printing, logo placement, etc.), they are not eligible for returns unless there is a defect or error on our part.

How to Return or Exchange:

1. Contact Customer Service: To initiate a return or exchange, please contact our customer service team at [[email protected]]. Include your order number and reason for return.
2. Return Authorization: Once your return is authorized, we will provide a return label and further instructions.
3. Ship the Item: Pack the item securely and ship it back to us. 

Refund Process:

• Once we receive the returned items, we will inspect them and process your refund within 5-7 business days. The refund will be issued to the original payment method used at the time of purchase.
• Please allow 5-10 business days for the funds to appear in your account, depending on your bank or payment provider.

Exchanges:

• If you need a different size or color, we can process an exchange. Once we receive your returned item, we will ship out the replacement item as per your request.

Damaged or Defective Items

• If your order arrives damaged or defective, please contact our customer service team [email protected] immediately, and we will work with you to resolve the issue. In such cases, we will cover the return shipping costs and offer a replacement or full refund, as preferred.

Non-Returnable Items:

• Items that are worn, altered, or damaged by the customer are not eligible for return or exchange.
• Customized items (embroidered or printed logos) are final sale unless there is an error on our part.